We aim to be transparent and simple to work with. That is why we have made the world’s first user friendly terms of service

If you have any questions about your plan, these terms or other important jingle jangle, then please email admin@oleso.co


Terms of Service
Overview of work and legal talk

Cancellation Policy
Find out how to cancel here.

Content Policy
What will we need from you.

Privacy Policy
Keeping you secure, always.

Terms of Service (ToS)

Occasionally we need to update our ToS. We will let you know in advance if we do and send you the new terms. On this page you can find the current and past ToS.




Cancellation Policy


We do not believe in a lock-in, long term contract for our social media services. We believe in our quality enough to know you’ll want to stick around and we want you to choose us for us, not because you’re legally obligated to. Should you decide you want to cancel, here’s how to do it.

The short version of our cancellation policy: The 10-day rule! As long as you cancel at least 10 days before the auto-renewal date, you’re good. No costs, nothing.

(Long version) Here are the steps to cancel:

  1. Request to cancel via your assigned Team Leader using any mode of communication. If your Team Leader has not canceled before the last 10 days of your month, but your initial request was before the last 10 days, you will not be affected and will be entitled to cancellation.
  2. Your Team Leader will check to see if you are not due to start a new month within the next 10 days. If you decide to cancel 10 days (or less) before the end of your month, and your manager has scheduled posts for you, we retain the right to continue the next month’s term and cancel from there on. This is to ensure that any scheduled posts don’t go to waste. If we haven’t scheduled any posts nor created any content in advance for the next month, we may allow the cancellation to take effect before the next month.
  3. Once canceled, your Direct Debit will cancel and you will be notified in writing that you have successfully canceled. Any open invoices for the next month will also be void of payment due.
  4. If for any reason, we failed to cancel in time and you are charged, you will be entitled to a full refund.

To cancel your social media agreement with us, simply talk to your Team Leader and they will sort it out for you.

Content Policy

This policy has been put in place to ensure that social media managers are provided with content in advance needed to post on social media, so that you can rest assured that you are getting the most out of your social media manager.

The Content Plan

  • If you provide content such as videos, text, blogs, images/photos (or similar) to your manager, this must be given in advance.
  • Upon starting with Oleso, social media managers will create a monthly content plan, by which they will dedicate days for you to provide them with specific types of content.
  • It is the client’s choice whether they wish to send content in bulk in advance per month (preferred option) or send weekly.

Our Policy

  • Failure to abide by the content plan means that social media managers do not have to complete the number of posts per week.
  • Clients must send this content to the social media manager through Trello, Google Drive, Discord, email or other means.
  • Content must be clear enough for the social media manager to understand (e.g. named files/explained pictures etc.)
  • Social media managers can change the content plan but must notify the client.
  • If, for any reason, the client is unable to send content, the social media manager will do their best to fulfil posting requirements but are not obliged to fulfil the usual minimum number of posts per week.
  • Occasionally, content might be need to be provided by the client when posting about their day. This must be pre-agreed with your social media manager. In most cases, ad-hoc content must be given 1 day in advance. If clients send their social media manager content on the day of the post, the post may be postponed to a convenient later date.


The client must organise sending content prior to their holiday. Clients must follow the same procedure as per usual, but ensure the social media manager has sufficient content to cover the whole period of client’s absence. 

In the event that a social media manager is going away, clients will be assigned another manager from the Oleso team, with client consent, for the period of their absence, as per our terms of service.

Privacy Policy

We respect your privacy just as we’d like our own to be respected. We are all humans after all! If you are looking to find out how we handle your social media passwords, and your confidential information for use for the service we provide, please see our Terms of Service.

GDPR DATA Privacy notice for websites

This is privacy notice of Max Louis Creative Ltd.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy here.

  10. Changes to this notice and your duty to inform us of changes

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you make an enquiry through one of our forms, use our live chat service, or become a paying customer.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Max Louis Creative Ltd is the controller and responsible for your personal data (collectively referred to as “MLC”, “Oleso”, “Max Louis Creative”, “we”, “us” or “our” in this privacy notice). Our contact details are Charringtons House, Bishop’s Stortford, CM23 2EN, admin@maxlouiscreative.com, 074271389325. For all data matters contact our data representative on max@maxlouiscreative.com.

Max Louis Creative Ltd is the controller and responsible for this website.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name and last name.
  • Contact Data includes billing address/delivery address, email address and telephone numbers.
  • Professional Data includes company name, company address, company turnover, number of employees at the company.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


We use different methods to collect data from and about you including through:

  • You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • Apply for our products or services;
    • Subscribe to our service or publications;
    • Request marketing to be sent to you.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by emailing admin@maxlouiscreaitve.com.
  • Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at admin@maxlouiscreative.com.


We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us admin@maxlouiscreative.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To register you as a new customer

(a) Identity

(b) Contact

(C) Professional

Performance of a contract with you
To market our services to you tailored to your status in our marketing/sales pipeline

(a)   Identity

(b)   Contact

(c)   Professional

Marketing materials and messaging with legitimate interest



We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We have established the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, Professional, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant to you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Max Louis Creative group of companies for marketing purposes. We do not share your data without your consent, nor do we sell your data.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing admin@maxlouiscreative.com at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.


You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see [LINK TO YOUR COOKIE POLICY.]

Change of purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please email admin@maxlouiscreative.com.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties
  • External Third Parties Service:
    • Providers acting as processors who provide it and system administration services or marketing.
    • Professional advisers acting as processors including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
    • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Google Analytics to process and track website usage.
  • Hubspot to provide relevant marketing messages and materials.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We share your personal data within the Max Louis Creative group. This will involve transferring your data outside the European economic area (EEA).

Many of our external third parties are based outside the European economic area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing safeguards:

  • Regularly checking their data protection and privacy policies;
  • Keeping informed about the laws around data protection and privacy in that country;
  • Requesting data from them at random intervals.

Please contact us at admin@maxlouiscreative.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing admin@maxlouiscreative.com.


by law, we must keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please email admin@maxlouiscreative.com.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. Changes to this notice and your duty to inform us of changes

This version was last updated on 06/11/2018 and historic versions can be obtained by contacting us.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

  1. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data representative on max@maxlouiscreative.com

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Markel Law owns the copyright in this document.  You must not use this document in any way that infringes the intellectual property rights in it.  You may download and print this document which you may then use, copy or reproduce for your own internal non-profit making purposes. However, under no circumstances are you permitted to use, copy or reproduce this document with a view to profit or gain.  In addition, you must not sell or distribute this document to third parties who are not members of your organisation, whether for monetary payment or otherwise.

This document is intended to serve as general guidance only and does not constitute legal advice. The application and impact of laws can vary widely based on the specific facts involved. This document should not be used as a substitute for consultation with professional legal or other competent advisers. Before making any decision or taking any action, you should consult a Markel Law professional.


In no circumstances will Markel Law LLP, or any company within the Markel Group be liable for any decision made or action taken in reliance on the information contained within this document or for any consequential, special or similar damages, even if advised of the possibility of such damages.